Authorize.NET - Error on confirmation page

[tashmoohi]

Occurs after Auth.net SIM completes...

Your script timed out while we were trying to post transaction results to
it.
Transaction ID: 1478911288
Transaction Result: This transaction has been approved.

The following message was displayed to the customer:

------------------------------An error occurred while trying to report
this transaction to the merchant. An e-mail has been sent to the merchant
informing them of the error. The following is the result of the attempt to
charge your credit card.

This transaction has been approved.

The order seems to go through ok, but every customer calls and wants to know what to do and some order twice.

-Chris

[ericwenzel]

I had the same problem, you can find the answer in this thread..

http://www.phpcart.net/forum/showthread.php?s=&threadid=2167

[marklbishop]

I just started getting this error last week out of nowhere. Anyone else? And the link above doesn't work. Does anyone know the solution?

[george]

Does it happen all the time? Does the transaction actually go through? I wonder if Authorize.net had some problems due to the holiday.

Let me know,

Thanks,
George

[marklbishop]

It seems to happen all the time, and it's still happening. The client and the vendor is getting the error. The user is able to fill out their data, they get directed to Authorize.net, and when they submit the information, they get to a page that says:

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

I contacted Authorize.net and they told me that it was a problem of where they were being redirected.

[marklbishop]

The specific Authorize.net reply was...

Relay Response is a feature of the Server Integration Method (SIM) which allows you to redirect a customer from the hosted payment form to a script or Web page on your server, and send a transaction response to that script or Web page. It is a very popular feature among merchants using SIM since it allows the merchant’s scripting to decide how to handle the transaction response. The script may be written to store the transaction response, generate a custom e-mail receipt, control access to downloadable products and/or inform the customer whether their credit card was accepted or declined.

When Relay Response is unable to pass the transaction response to your server or software, your customer will see the following message:

An error occurred while trying to report this transaction to the merchant. An email has been sent to the merchant informing them of the error. The following is a result of the attempt to charge your credit card.

This response would be followed by the transaction response text we originally submitted to your software or Web site. If the merchant has chosen to receive transaction receipts from Authorize.Net, we will also send an e-mail with the subject of Transaction Error Notification, to the merchant. The e-mail will start with this text:

Your script timed out while we were trying to post transaction results to it.
Transaction ID: 9876543210
Transaction Result: This transaction has been approved.

If the transaction was successfully authorized and captured for settlement, it will settle and the merchant will receive funding for the transaction. The merchant should contact the customer and make sure their order is completed successfully.

There are a number of possible causes for this issue. If it only happens on rare occasion, but the bulk of your transactions process without problems, then your network might have had a temporary lag or connection failure. These sorts of issues would be outside Authorize.Net’s control, but should also be very rare as long as your network is generally stable and reliable.

[marklbishop]

Please help. This is a major major problem. If it's something I did or something that I can fix, please advise. If this is a bug or a problem with the software, please assist. This is making my shopping cart unusable.

[marklbishop]

Maybe I'm the only person having this problem... If this is the case, any thoughts on what I'm doing wrong? But it seems to be trying to do a redirect that isn't working. There is no setting for me to change. Please help.

[marklbishop]

I'm still having this problem. No ideas? No support?

[marklbishop]

Nothing?

[george]

Please email sales so I can get more info from you. Sounds like the return url is not being set properly or your cart is not set up properly.

Thanks,
George

[marklbishop]

Thanks for your email support. It works now.

[george]

Glad it is working.

For others that ma experience the same problems, remember to check your Relay URL at authorize.net.

Thanks,
George